Privacy Policy

Last updated: January 2026

Introduction

Catwalk Dropship ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our dropshipping platform and Shopify application.

Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name and company name
  • Phone number (optional)
  • Business address

Shopify Store Data

When you connect your Shopify store, we access:

  • Store name and domain
  • Product information (for syncing imported products)
  • Order information (for fulfillment purposes)
  • Customer shipping addresses (for order fulfillment only)

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. Stripe's privacy policy applies to payment data.

How We Use Your Information

We use the collected information to:

  • Provide and maintain our dropshipping services
  • Sync products to your Shopify store
  • Process and fulfill orders
  • Send order status updates and notifications
  • Process billing and subscriptions
  • Provide customer support
  • Improve our services

Data Sharing

We do not sell your personal information. We may share data with:

  • Shipping carriers - to fulfill and deliver orders
  • Payment processors - to process transactions (Stripe)
  • Shopify - as required for app functionality
  • Service providers - who assist in operating our platform (hosting, email)

Data Security

We implement industry-standard security measures to protect your data:

  • All data is transmitted over HTTPS/TLS encryption
  • Shopify access tokens are encrypted at rest using AES-256
  • We use secure, SOC 2 compliant hosting providers
  • Access to customer data is restricted and logged

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order data is retained for 7 years for legal and accounting purposes. You can request deletion of your account and associated data at any time.

Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Correct inaccurate data
  • Erasure - Request deletion of your data
  • Portability - Receive your data in a portable format
  • Object - Object to certain processing activities

To exercise these rights, contact us at privacy@catwalkdropship.com

Shopify App Permissions

Our Shopify app requests the following permissions:

  • read_products, write_products - To import and sync products to your store
  • read_orders - To receive and process customer orders
  • write_fulfillments - To update order fulfillment status and tracking
  • read_inventory - To check stock availability

Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

  • Email: privacy@catwalkdropship.com
  • Address: Catwalk Wholesale Ltd, United Kingdom