Supplier help centre
Follow these steps in order. Each one tells you where to go, what to do, what you should see, and how to know that the step is finished.
Need help with the first upload?
We can stage products from an authorised website, spreadsheet, or product feed. You review everything before it goes live.
Contact onboarding supportStart here
You can stop after any completed step and return later. Keep this page open while you work through your first product, order, and payout.
Do this
Open the supplier page, choose Apply as a supplier, complete every required business, catalogue, shipping, and returns field, then submit the form.
You should see
A confirmation that your application has been received.
Finished when
Your application is submitted and Catwalk Dropship has your correct contact email.
Do this
After approval, open the invitation sent to your approved email address, choose Accept invitation, create your password, and sign in.
You should see
The Catwalk Dropship supplier dashboard with your business name.
Finished when
You can sign out and sign back in at the supplier sign-in page.
Do this
Open Settings. Add your warehouse, returns address, returns policy, and dispatch time. Confirm that you can ship individual units and use plain, retailer-friendly packaging, then choose Save settings.
You should see
Your saved business and fulfilment information remains visible after the page reloads.
Finished when
The dashboard no longer asks for missing operating details.
Do this
Open Payouts and choose Set up payouts with Stripe. Complete Stripe business verification and add the bank account that should receive supplier payouts.
You should see
You return to Catwalk Dropship and the payout panel updates after Stripe has checked the details.
Finished when
The Payouts page shows Ready for payouts.
Go to: Dashboard and email
Do this
Catwalk Dropship checks the saved operating details and confirms individual-unit and plain-dispatch readiness. Respond if the onboarding team asks for clarification.
You should see
Your supplier status changes to active and the Add product action becomes available.
Finished when
You can open the new product form from the supplier dashboard or Products page.
Do this
Open Products, choose Add product, enter the product, pack, stock, image, and variant information, then choose Create product. Ask us to stage an authorised catalogue if you prefer assisted onboarding.
You should see
The product appears in Products with its single-unit cost, stock, and review status.
Finished when
Every variant, pack ratio, price, image, and stock figure is correct.
Go to: Products and email
Do this
Catwalk Dropship checks the product rights, pack conversion, pricing, stock, and customer-facing information. Respond if the onboarding team asks for a correction.
You should see
The product status changes from draft or review to live when it is approved.
Finished when
Your supplier account is active and at least one product is live for retailers.
Do this
When an order arrives, open Orders and select the order marked Ready to dispatch. Check the individual items, quantities, delivery address, and shipping service before packing.
You should see
Only the paid items assigned to your business are shown.
Finished when
The items and address match what your warehouse is preparing to send.
Go to: Order details
Do this
Pack the individual units without wholesale paperwork. Select the carrier, enter the tracking number and URL, choose Mark dispatched, then review and choose Confirm dispatch.
You should see
The order changes to Dispatched and shows the tracking details you entered.
Finished when
The parcel has physically left your warehouse and the Shopify fulfilment has been created.
Do this
Return to Payouts. Open the order transfer to see product value, shipping, commission, processing where applicable, and net due. Follow the separate bank payout status.
You should see
The order transfer appears first, followed by the Stripe bank payout according to your payout schedule.
Finished when
The payout is marked paid and the money appears in your nominated bank account.
Do this
Open Supplier Direct, create or copy your retailer invitation link, and share it with genuine new retailers who already buy from you.
You should see
The Supplier Direct dashboard records visits, installs, active retailers, order value, and commission saved.
Finished when
Your link is active and ready to share with retailers.
Before you apply
You do not need to rebuild your existing wholesale catalogue. Start with accurate source data and tell us where you need support.
Your legal business and contact details
Warehouse and returns addresses
Your normal dispatch time in working days
Product images, descriptions, pack prices, and stock
Confirmation that you can pick and dispatch individual units
Confirmation that parcels can be sent without supplier invoices or promotions
Application and access
Complete the supplier application with your business, catalogue, dispatch, returns, and pack information. Tell us if you would like help importing your catalogue.
Apply as a supplierWe check product fit, single-unit fulfilment, stock information, shipping readiness, and how your catalogue should be prepared. We will contact you if anything needs clarification.
Approved suppliers receive a Catwalk Dropship invitation by email. Open the secure invitation, create your password, and sign in to the supplier workspace.
Supplier sign inAdd your warehouse and returns details, returns policy, dispatch time, and contact information. Confirm individual-unit fulfilment and plain, retailer-friendly dispatch before activation.
Products and packs
Catwalk Dropship lists individual sellable units. The portal keeps the original pack information so stock can be calculated without asking you to maintain two catalogues.
Title, description, category, brand, product images, and an authorised source reference.
Wholesale pack price, units in each pack, and the number of unopened packs currently available.
Colour, size, pack ratio, single-unit retail price, weight, barcode, and optional variant image.
The portal converts pack stock into available single units using each variant ratio.
A jewellery style arrives as a six-piece pack containing three colour variants.
Source pack
Portal calculation
After activation, open Products, choose Add product, enter the source and pack information, add every variant, and save. New products are held for catalogue review before publication.
Give written permission for an authorised website, spreadsheet, CSV, or feed. We prepare the draft catalogue, then you check titles, variants, pack ratios, stock, prices, images, and product rights before approval.
The screens below use a fictional supplier, customer, order, and Stripe sandbox account. No live bank or customer data is shown.
Manage your supplier catalogue
Search products, review single-unit stock and unit wholesale cost, and see whether each item is draft or live.
Enter the product and pack terms
Start with the product information, then add pack price, pack size, stock, ratios, and every sellable variant.
Orders and dispatch
Multi-supplier customer orders are separated. Your workspace contains your products, your shipping address, and your dispatch action only.
Only orders that are ready for supplier action appear as Ready to dispatch. You see only the products assigned to your business.
Use the SKU, variant, quantity, and delivery address shown on the order. Do not include wholesale pack quantities unless the customer ordered them.
Use plain packaging. Do not include your wholesale invoice, wholesale prices, promotional leaflets, or supplier branding unless agreed.
Choose the carrier, enter the tracking number, and add the tracking URL when available. Leave customer notification enabled unless instructed otherwise.
Check the parcel has left your warehouse, then confirm dispatch. Catwalk Dropship creates the Shopify fulfilment for your items and sends the tracking update.
Once dispatch is confirmed, the tracking details are stored against your supplier order and synchronised to Shopify for the relevant customer items.
The screens below use a fictional supplier, customer, order, and Stripe sandbox account. No live bank or customer data is shown.
1. Open a ready order
The order list separates payout models and shows the exact net due for each supplier order.
2. Add the carrier and tracking
Check the items and delivery address before entering the parcel tracking details.
3. Confirm dispatch
A second confirmation prevents accidental Shopify fulfilments or customer notifications.
4. Review the completed shipment
The final order shows tracking, commission, card processing where applicable, and net due.
Fees and payouts
Approved suppliers connect a bank payout account through Stripe. Catwalk Dropship never asks you to send bank details by email or stores your full bank account details.
7% Catwalk commission on product value. Normal payment processing is included; shipping reimbursement is not commissionable.
0% Catwalk commission for qualifying retailers who join through your link and maintain an active paid app plan. The exact card processing cost is deducted; Catwalk currently covers standard transfer and bank payout costs.
Your transfer becomes eligible after valid tracking is entered and dispatch is confirmed. The Payouts page shows gross value, shipping, commission, processing, and net due.
The screens below use a fictional supplier, customer, order, and Stripe sandbox account. No live bank or customer data is shown.
1. Verify the supplier business
Stripe securely collects the legal and representative information required for marketplace payouts.
2. Add the bank payout account
Bank details are entered directly into Stripe and are not stored in full by Catwalk Dropship.
3. Confirm the payout account is ready
Stripe verifies the supplier and confirms when the connected account can receive transfers.
4. Follow order transfers
Gross value, commission, processing costs, net amount, and transfer status remain visible for reconciliation.
5. Follow bank payouts
Completed Stripe payouts appear separately so suppliers can follow money from order transfer to their bank.
Supplier Direct
Every active supplier receives a unique invitation page. A qualifying retailer who joins through that page can buy your products with 0% Catwalk commission while their paid app plan remains active. The exact card processing cost is shown separately.
The screens below use a fictional supplier, customer, order, and Stripe sandbox account. No live bank or customer data is shown.
Share and measure your invitation
The dashboard tracks visits, installs, active retailers, Direct order value, and commission saved.
A branded page for your retailers
Retailers can review the supplier offer, connect their Shopify store, and preserve the Direct relationship during installation.
Launch checklist
Keep stock and dispatch information current. Retailers rely on it when choosing products for their Shopify stores.
Apply online, or speak to us about an assisted catalogue setup.